Services

Unified Communications and Video

  • Full product set support for UC. This includes Communications Manager, Unity Connections, IM & Presence, Full deployments + BE6K.
  • H.323, MGCP, SIP expertise with carriers from all across America and the world (50+ countries of experience).
  • Full Video Capabilities including Telepresence with vTS, Conductor, VCS and Expressway with experience with almost every endpoint on the market.
  • Cloverhound utilizes their own internal provisioning tool and scripts for automation of large deployments.
  • All mobile remote access projects including Expressway.

Data Center design, configuration, and deployment

  • Full router/switch design and deployment capabilities.  This includes IOS and NX-OS products.
  • Physical deployment plus configuration of UCS components including, blades, fabric interconnects, vHBAs, vNIC, and more.
  • Nexus 1000v, 2k, 5k, 7k and 9k design and implementation.  vPC, Fabricpath, OTV and all associated technologies.
  • Full security suite capabilities.  This includes ASA Portfolio, ISE, FirePOWER, FireSIGHT and associated products.
  • VPN tunnel and associated architectures.
  • Experienced in BYOD security policies with ISE.
  • BGP, EIGRP, OSPF design and implementation for enterprise networks.

Call Center capabilities

  • UCCE and UCCX capabilities including all Call Recording Solutions, Reporting packages (Exony, NICE, CUIC), Web and Email interaction.
  • Custom development skill-set beyond your average partner. Our company was founded off the back of our self-service and development skillsets.  We do self-service in CVP and UCCX/IP IVR.
  • Outbound dialing specialties such as customer callback applications and custom built dialing list processing modules for UCCE.
  • Cloverhound utilizes their own internal provisioning tool and scripts for automation of large deployments.
  • Custom reporting for both UCCE and UCCX with CUIC.
  • Expertise in developing custom finesse gadgets. Over 50 custom finesse gadgets developed by our team.

API Development and Integration

We develop API integrations that help organizations connect and collaborate using platforms such as Cisco Spark and Cisco Tropo. Our team of developers specialize in integrating voice services with web services.

Zomnio is our cloud platform for call center. It offers a drag and drop IVR editor that does simple auto attendants up-to full self-service and speech recognition. Zomnio offers a full ACD package and has seamless hooks into Cisco Communication manager for seamless experiences.

Check Out Zomnio