Contact Center Capabilities
When it comes to building world-class customer experiences, no one tops Cloverhound. Between our homegrown products and Contact Center solutions, we have what you need to deliver exceptional results.
Our Capabilities
World-class contact center expertise delivering exceptional customer experiences.
Contact Center Solutions
UCCE and UCCX capabilities including all Call Recording Solutions, Reporting packages (Exony, NICE, CUIC), Web and Email interaction
IVR & Self-Service
Self-service in CVP and UCCX/IP IVR
Outbound Dialing
Outbound dialing specialties such as customer callback applications and custom built dialing list processing modules for UCCE
Automation & Provisioning
Internal provisioning tool and scripts for automation of large deployments
Custom Reporting
Custom reporting for both UCCE and UCCX with CUIC
Finesse Development
Expertise in developing custom Finesse gadgets and advanced contact center audit configuration
Unified Communications and Video
Cloverhound's UC & Video services are built to serve customers, reduce operational complexity, and make a flexible path to integrated, agile collaboration solutions more possible.
- Full product set support for UC. This includes Communications Manager, Unity Connections, IM & Presence
- Full Video Capabilities including Telepresence with vTS, Conductor, VCS and Expressway with experience with almost every endpoint on the market
- All mobile remote access projects including Expressway
Ready to Build World-Class Experiences?
Partner with Cloverhound to deliver exceptional contact center and unified communications solutions.
Get Started →Request a Demo
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