API Development and Integration

Accelerate your data center design and rollout all while minimizing risk with Cloverhound’s advanced knowledge. As your trusted advisor, Cloverhound can fully support your team’s needs and on-premise, cloud, and multi-cloud deployments like never before.

•Physical deployment plus configuration of UCS components including, blades, fabric interconnects, vHBAs, vNIC, and more.

•Full security suite capabilities, including ASA Portfolio, ISE, FirePOWER, FireSIGHT and associated products...

•Full router/switch design and deployment capabilities.

• Experienced in BYOD security policies with ISEB.

•GP, EIGRP, OSPF design and implementation for enterprise networks.

•Nexus 1000v, 2k, 5k, 7k and 9k design and implementation.

•VPN tunnel and associated architectures.

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Managed Services

We provide a comprehensive support at managing your infrastructure, allowing you to fully focus on driving market innovation and delivering enhanced value to your customers. Let us assist you with your daily tasks freeing up your time to pursue strategic initiatives effectively.

•Event and Incident Management: proactive event monitoring and incident resolution that arise within the customer’s IT infrastructure.

•Change Management: changes and improvements implemented in the customer’s IT infrastructure.

•Network Monitoring Center (NOC): proactively monitors the customer’s IT infrastructure.

• Event Response Center (ERC): Level 1 support for incident management.

• Incident Response Center (IRC) : Level 2 support for incident management.

•Moves, adds, changes and deletes: (MACD) pre-approve standard on the customers infrastructure.

•Project-based changes: changes on the customers IT infrastructure that need to go through a normal change process.

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Contact Center Capabilities

When it comes to building world-class customer experinces, no one tops Cloverhound. Between our homegrown products and Contact Center solutions.

• UCCE and UCCX capabilities including all Call Recording Solutions, Reporting packages (Exony, NICE, CUIC), Web and Email interaction

•Self-service in CVP and UCCX/IP IVR

• Outbound dialing specialties such as customer callback applications and custom built dialing list processing modules for UCCE

• Internal provisioning tool and scripts for automation of large deployments

• Custom reporting for both UCCE and UCCX with CUIC

• Expertise in developing custom finesse gadgetsAdvanced contact center audit configuration

Unified Communications and Video

Cloverhound’s UC & Video services are built to serve customers, reduce operational complexity, and make a flexible path to integrated, agile collaboration solutions more possible.

•Full product set support for UC. This includes Communications Manager, Unity Connections, IM & Presence

•Full Video Capabilities including Telepresence with vTS, Conductor, VCS and Expressway with experience with almost every endpoint on the market

•All mobile remote access projects including Expressway

Network automation

In today's complex environment, where IT departments are being asked to do more with less, implementing automation initiatives is key to operating the infrastructure and freeing up time for innovation.

We can simplify your workflow and make it easier to operate your infrastructure.