Contact Center Capabilities

When it comes to building world-class customer experinces, no one tops Cloverhound. Between our homegrown products and Contact Center solutions.

• UCCE and UCCX capabilities including all Call Recording Solutions, Reporting packages (Exony, NICE, CUIC), Web and Email interaction
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•Self-service in CVP and UCCX/IP IVR

• Outbound dialing specialties such as customer callback applications and custom built dialing list processing modules for UCCE

• Internal provisioning tool and scripts for automation of large deployments

• Custom reporting for both UCCE and UCCX with CUIC

• Expertise in developing custom finesse gadgetsAdvanced contact center audit configuration

Unified Communications and Video

Cloverhound’s UC & Video services are built to serve customers, reduce operational complexity, and make a flexible path to integrated, agile collaboration solutions more possible.

•Full product set support for UC. This includes Communications Manager, Unity Connections, IM & Presence

•Full Video Capabilities including Telepresence with vTS, Conductor, VCS and Expressway with experience with almost every endpoint on the market

•All mobile remote access projects including Expressway