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Vigilus is Insightful, Real-time Contact Center Monitoring.

Up your game with the only monitoring solution built for Cisco Contact Centers.

Learn more about Vigilus' intuitive and innovative capabilities.

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Vigilus desktop and mobile interface

Everything Vigilus Offers

Built exclusively for Cisco Contact Centers — monitor, troubleshoot, and stay ahead of issues 24/7.

A legacy of smart & effective problem solving

Vigilus was designed and built based on years of experience identifying, troubleshooting, and successfully resolving Contact Center issues.

The go-to place to start troubleshooting

Vigilus provides an elastic search to quickly and easily dig into logs, including CVP activity logs, across multiple devices — and see them all in a single screen. Search for a customer's ANI and locate every relevant CCE log and IVR logs instantaneously.

24/7 state-of-the-art IVR monitoring

Vigilus guarantees your IVR is functioning 24/7 to stay on top of updates, upgrades, and maintenance. Using state-of-the-art automatic speech recognition, Vigilus constantly calls your IVR to ensure both prompting and back end systems are functioning.

A dashboard that changes the game

Imagine a well-designed, fully-responsive, mobile-friendly, easy-to-read, beautiful dashboard. That's Vigilus.

Benefits

Powerful capabilities that keep your contact center running at its best.

Real-Time Status

Experience Cisco Contact Center components, network connectivity, system performance, and active calls — all in real-time.

Integration

Catch every possible error or opportunity with integration to your favorite CRM/TMS like the ServiceNow Platform or Zendesk.

Intuition

Identify problems before your customers do.

Automation

Create tickets automatically to provide your engineering team with troubleshooting steps.

Future Focused

Extend or integrate with any API easily, so you're ready, instantly for what's ahead.

Support

Experience Cloverhound's well-recognized customer service and support.

Empower your business with Vigilus

Schedule a demo and learn more about Vigilus and how it can work for you.

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Request a Demo

Tell us about your contact center and we'll show you how Vigilus can help.