Chad has worked with Cisco Unified Communications his entire professional career. He resides in Charlotte, NC with this wife, daughter, and three hound dogs.
Ed has worked as a software developer and a Cisco communications technology specialist for over 12 years. He grew up in the Chicago-area but now calls Denver home.
In addition to maintaining the Cloverhound Data Center, Austin is often found tinkering with Python scripts. He also enjoys working outside and traveling to foreign countries.
Cloverhound delivers high quality Cisco engineering and development services for Cisco partners and clients. Check out our team page to meet our talented people.
We have decades of experience architecting large Unified Communications projects. We work on Cisco UC systems for over 15 Fortune 500 clients and can help you too.
We have some of the best consultants in the industry around UCCE and UCCX. Whether you need a custom self-service payment IVR, custom finesse gadgets, or just simple call routing, we can help.
Our application development team is one of the first of its kind in the Cisco industry. Our deep partnerships with Cisco Spark and Cisco Tropo make us one of the premier developers for helping partners service their end clients on these platforms.
Zomnio is our cloud platform for call center. It offers a drag and drop IVR editor that does simple auto attendants up-to full self-service and speech recognition. Zomnio offers a full ACD package and has seamless hooks into Cisco Communication manager for seamless experiences.Check Out Zomnio
We’ve had a big month at Cloverhound! Our VirtualCourts™ solution, powered by Cloverhound’s VirtualQ™ framework, is now administering Workers’ Compensation Board hearings for New York State. With over 6000 hearings occurring every week, that’s a lot of gallons of gas saved and a lot less hassle for anyone who would have missed their hearing due […]Read More
Background Back in version 9.0, Cisco introduced a new way to assign agents to queues: Precision Queues (PQs). Whereas Skill Groups are a static, direct relationship between Agents and Skills, Precision Queues introduced the concept of custom “Attributes” that can be assigned to Agent. Each Precision Queue is then defined as a complex series of […]Read More