Vigilus

Vigilus is Insightful, Real-time Contact Center Monitoring.

Kick up the game with the only monitoring solution built for Cisco Contact Centers.

Learn more about Vigilus’ intuitive and innovative capabilities.

Request a Demo.
A legacy of smart & effective problem solving

Vigilus was designed and built based years of experience identifying, troubleshooting, and successfully resolving Contact Center issues.

The go-to place to start troubleshooting

Vigilus provides an elasticsearch to quickly and easily dig into logs, including CVP activity logs, across multiple devices - and see them all in a single screen. Search for a customer’s ANI and locate every relevant CCE log and IVR logs instantaneously.

24/7 state-of-the-art IVR monitoring

Vigilus guarantees your IVR is functioning 24/7 to stay on top of updates, upgrades, and maintenance. Using state-of-the-art automatic speech recognition, Vigilus constantly calls your IVR to ensure both prompting and back end systems are functioning.

A dashboard that changes the game

Imagine a well-designed, fully-responsive, mobile-friendly, easy-to-read, beautiful dashboard. That’s Vigilus.


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Benefits


Real-Time Status

Experience Cisco Contact Center components, network connectivity, system performance, and active calls - all in real-time.

Integration

Catch every possible error or opportunity with integration to your favorite CRM/TMS like ServiceNow or Zendesk.

Intuition

Identify problems before your customers do.

Automation

Create tickets automatically to provide your engineering team with troubleshooting steps.

Future Focused

Extend or integrate with any API easily, so you’re ready, instantly for what’s ahead.

Support

Experience Cloverhound’s well-recognized customer service and support.

Vigilus

Empower your business with Vigilus

Schedule a demo and learn more about Vigilius and how it can work for you.

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