Omni Suite

Omni Suite is an omni-channel solution that complements Cisco Unified Contact Center Express by allowing agents to interact with customers on WhatsApp, Facebook Messenger, Twitter, and Telegram directly from the native chat interface of Finesse.

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Omni Bot

A smart virtual assistant designed for natural conversations, capable of automatically responding to common questions and completing tasks when interacting with customers.

Omni Connector

Acts like a bridge, connecting platforms like WhatsApp and Facebook Messenger with Cisco contact centers.

Omni Context

Keeps track of past customer interactions and provides agents with the necessary contextual information for future interactions with the same customer.

Omni Video

Offers the possibility to escalate any customer interaction, whether it's over the phone or chat, to a video call.

Omni Bot

A highly versatile service that replicates the responsiveness and actions of a human agent, significantly enhancing the user experience.

Omni Bot utilizes Google's Dialogflow for natural language understanding and operates across WhatsApp, Facebook Messenger, and similar platforms. It is designed for natural conversations, capable of automatically responding to common questions and completing tasks when interacting with customers.

Omni Connector

Cloud-based service integrating chat channels with Cisco contact center solutions.

Omni Connector supports both UCCX and UCCE platforms for unified customer service delivery. It acts as a bridge connecting platforms like WhatsApp and Facebook Messenger with your Cisco contact center, enabling seamless multi-channel communication.

Omni Context

Specialized software designed for contact centers that provides complete conversation history.

Omni Context transmits complete conversation history between chatbot and customer to agents, enabling personalized support. It keeps track of past interactions with each customer and then provides agents with the necessary contextual information for future interactions with the same customer.

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