Collab Suite

Collab Suite is a set of applications that complement Cisco's collaboration solution, specifically Cisco Unified Contact Center Express. It allows you to make the most of your investment in Cisco infrastructure effectively.

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Quality Manager

Assess the quality of your company's phone interactions with an integrated platform featuring call recording and satisfaction survey modules.

Agent Improvement

Training program optimization and constructive feedback for continuous agent development.

Call Search

Customer feedback collection via IVR and chat with searchable criteria for quick access.

Feedback

Get valuable insights about your customer's needs and opinions to improve service quality.

Differentiation

Actionable insights and data-driven decision-making to set your service apart from competition.

Collaboration Manager

Facilitate level 1 support and the management of your Cisco Unified Communications Manager.

Level 1 Support

User-friendly interface for rapid request resolution and streamlined support workflows.

Lower Cost

Reduces operational expenses by simplifying management tasks and minimizing complexity.

Policy Compliance

Call policy implementation to ensure consistent adherence to organizational standards.

Delegate Tasks

Task management delegation in CUCM for efficient workload distribution across teams.

Contact Center Manager

Manage contact centers easily and without technical expertise for IVR creation and editing without IT dependency.

Menu Update

Maintain current menu options without specialized knowledge or IT involvement.

Audio Recording

Mobile or computer-based recording converted to MP3 for easy prompt management.

IVR Options

Drag-and-drop web interface creation for building and modifying IVR flows effortlessly.

Customization

Route calls to queues or extensions with flexible, customizable call routing rules.

Live Stats

Real-time data visualization solution for Cisco Unified Contact Center Express.

Real-time Visualization

Track performance and abandoned calls by agent with live data dashboards.

Service Level Maintenance

Automatic calculation based on customer guidelines to maintain target service levels.

Advanced Filtering

Filter by agent, queue, wait time, duration, and more for targeted insights.

Differentiation

Color indicators for quick queue status assessment and rapid decision-making.

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