Advanced Monitoring

The Monitoring module is designed specifically for Cisco Webex Contact Center, leveraging years of team expertise in diagnosing and resolving Contact Center issues.

Unlike general monitoring tools that focus on server or OS metrics, this module goes further by capturing and interpreting the application's true operational state, providing a more accurate view of system performance.

Call Flow Tester

24/7 IVR monitoring. Scheduled calls to the IVR to ensure that the right prompting is being played with automatic speech recognition support.

Scheduled calls to the IVR to ensure the back-end systems are functioning as expected.

Flow Tracing

Step-by-step visibility into every customer interaction Captures detailed logs of each caller's journey through the IVR flow.

Records timestamps, caller inputs, system responses, and decision points.

Enables rapid search and filtering of call records

Webex Integration

Cloud-native solution integrated to WxCC.
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Directly access WxCC Flow Designer to troubleshoot flowsSSO with Webex accounts

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Advanced Monitoring

Deeper Insights, Smarter Troubleshooting

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