Unlock Actionable Insights with the Analytics Module

The Analytics module empowers organizations to gain deep insights into their communication patterns and performance, enabling data-driven decisions that optimize operations, improve customer experiences, and drive business growth.

Learn more about how Cloverhound can streamline your customer experience.
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Optimize Collaboration with Call Insights

Integrating seamlessly with Webex Calling CDRs, it provides a comprehensive view of call data, enabling informed decision-making and optimization of collaboration infrastructure.

Intuitive CDR Interface
Easy-to-use dashboard for administrators and users
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Advanced filtering options:
• Date range
• Caller/callee information
• Call duration
• Call types (internal, outbound, inbound)
• Call outcomes (answered, forwarded, abandoned)
Webex Integration
Synchronization with Webex users and Workspaces
Calls identified by user or workspace names
Simplified filtering based on familiar identifiers
Comprehensive Reporting
Multiple report types:
• Call summaries
• Hunt group analytics
• Transfer insights
• And more...
Recording Management
Access and review call recordings
View call recordings transcriptions
Enhance quality assurance and training processes

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