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Unlock Actionable Insights with the Analytics Module

The Analytics module empowers organizations to gain deep insights into their communication patterns and performance, enabling data-driven decisions that optimize operations, improve customer experiences, and drive business growth.

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Analytics Module interface

Optimize Collaboration with Call Insights

Integrating seamlessly with Webex Calling CDRs, it provides a comprehensive view of call data, enabling informed decision-making and optimization of collaboration infrastructure.

Intuitive CDR Interface

Easy-to-use dashboard for administrators and users with advanced filtering options:

  • Date range selection
  • Caller/callee information
  • Call duration filtering
  • Call types (internal, outbound, inbound)
  • Call outcomes (answered, forwarded, abandoned)

Webex Integration

Seamless synchronization with your Webex environment:

  • Synchronization with Webex users and Workspaces
  • Calls identified by user or workspace names
  • Simplified filtering based on familiar identifiers

Comprehensive Reporting

Full suite of reporting capabilities:

  • Call summaries and detailed analytics
  • Hunt group analytics
  • Transfer insights and more

Recording Management

Complete recording lifecycle management:

  • Access and review call recordings
  • View call recordings transcriptions
  • Enhance quality assurance and training processes

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