Cisco Finesse Plugin for ServiceNow

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Seamless Integration

Run your Cisco Finesse agents fully embedded within ServiceNow.

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SOLUTION BENEFITS

  • Automated screen-pop improves agent accuracy and enhances the customer experience
  • Cisco Finesse functionality embedded directly within ServiceNow provides an optimized and efficient agent workflow
  • Intuitive click-to-call functionality streamlines outbound calls to encourage customer follow-up and engagement
  • Zero IT footprint with no additional equipment to purchase or software to install
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