June 14, 2022

Virtual Agents with Webex Contact Center and Dialogflow

For a long time now the promise of contact center technology has been the ability to…

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May 10, 2022

Cloverhound Announces the Acquisition of Industry-Leading Latin American Cisco Partner Altus

CHARLOTTE, N.C., May 10, 2022 Cloverhound, a U.S.-based contact center and collaboration company, today announced the…

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March 29, 2022

Agent DID Routing through Webex Contact Center

Most Contact Centers are inbound only and have a one-to-many relation with phone numbers. You dial…

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June 2, 2022

Business Hours on a Calendar!!

As a followup from previous posts around time of day routing and schedules in Webex Contact…

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April 19, 2022

On Call Redirects with Contact Center and Google Sheets

One call flow I always end up working with is how to deliver calls to an…

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March 29, 2022

Google Cloud Functions for Simple API with Webex CC

In our last post we looked at using a public API in order to make time…

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March 15, 2022

Webex Contact Center Time of Day without Routing Strategies

So maybe you made it through the last post around Routing Strategies in Webex Contact Center…

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March 1, 2022

Making it Ring with Webex Contact Center

Webex Contact Center isn’t the newest kid on the block, but it is newer and the…

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March 8, 2022

Open, Closed and Holiday Schedules in Webex Contact Center (Routing Strategies)

If you’re open 24/7/365 at a single location and what time it is in the world…

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December 28, 2021

2021: A Year in Review

2021 presented major challenges to businesses of all sizes, but it also offered unique opportunities for…

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