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Virtual Agents with Webex Contact Center and Dialogflow
For a long time now the promise of contact center technology has been the ability to…
Cloverhound Announces the Acquisition of Industry-Leading Latin American Cisco Partner Altus
CHARLOTTE, N.C., May 10, 2022 Cloverhound, a U.S.-based contact center and collaboration company, today announced the…
Agent DID Routing through Webex Contact Center
Most Contact Centers are inbound only and have a one-to-many relation with phone numbers. You dial…
Business Hours on a Calendar!!
As a followup from previous posts around time of day routing and schedules in Webex Contact…
On Call Redirects with Contact Center and Google Sheets
One call flow I always end up working with is how to deliver calls to an…
Google Cloud Functions for Simple API with Webex CC
In our last post we looked at using a public API in order to make time…
Webex Contact Center Time of Day without Routing Strategies
So maybe you made it through the last post around Routing Strategies in Webex Contact Center…
Making it Ring with Webex Contact Center
Webex Contact Center isn’t the newest kid on the block, but it is newer and the…
Open, Closed and Holiday Schedules in Webex Contact Center (Routing Strategies)
If you’re open 24/7/365 at a single location and what time it is in the world…
2021: A Year in Review
2021 presented major challenges to businesses of all sizes, but it also offered unique opportunities for…