One call flow I always end up working with is how to deliver calls to an…
In our last post we looked at using a public API in order to make time…
So maybe you made it through the last post around Routing Strategies in Webex Contact Center…
Webex Contact Center isn’t the newest kid on the block, but it is newer and the…
If you’re open 24/7/365 at a single location and what time it is in the world…
2021 presented major challenges to businesses of all sizes, but it also offered unique opportunities for…
Encryption. We’ve all heard that word, but what does it mean? Encryption, in short, is the…
In newer versions of Nuance a Management server is required for managing configuration. Because of this…
Lately Cloverhound has been doing a lot of work on PCCE and with the introduction of…
Cloverhound is a Charlotte-based telecommunications, software product and services company with offices in Charlotte and Denver….