The Cloverhound Blog

Intro to Cisco CCE – Part 3 – Architecture

In the last two posts I outlined what CCE is and roughly how it works together with other pieces to handle calls. In this post, I’ll reference the two boxes from the last diagram labeled “CCE” and “CVP”, and blow them up to show you all the parts that come together to make them work.

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Focusing on Consumer to Enterprise Collaboration: A new breed of Collaboration Tools built using Cisco Spark

Background In the last five years collaboration technologies have completely changed the landscape of consumer and enterprise communications. Team Messaging, PBXs, and video conferencing systems all exist and reign supreme in the enterprise realm. But there has always been one major gap that exists between consumer and enterprise technology and their ability to interoperate. On […]

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Job Opening – UC Engineer – Denver

We are looking for a UC Engineer with a passion for Cisco voice technologies and coding. This position will be located in our downtown Denver location. The UC Engineer will be responsible for working with our customers to implement Cisco UC solutions including (but not limited to) Unified Communications Manager (CUCM), Unity Connection, IM and […]

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Junior Product Manager / Business Development Manager

We are growing again at Cloverhound and this is probably our most unique role to date! We have been working for three years to grow our professional services and custom software development business and it’s time we took it to the next level as we begin to offer productized offerings to our partners. This role […]

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Announcing our Cisco Finesse ServiceNow CTI Connector!

I am really excited to announce our ServiceNow connector for Cisco Finesse on UCCX and UCCE.  ServiceNow has been gaining serious traction in the market especially around their IT Management and Service Automation platforms.  Cisco is the market leader in Contact Center solutions, so it just made sense that there should be a deep integration […]

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Doubling Down on 2017 in New York City

Every year when the clock strikes Jan 1, two exciting things happen as a business owner. First, you get the chance to start reflecting on your past year and next you get to really put the new years execution plan into action. Through the Q4 of 2016, I started to realize how truly special this […]

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Zomnio Launch Party

Click HERE to RSVP

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Hiring UCCE / UC engineers with an appetite for coding

Cloverhound is growing and we need some help being awesome. If you are a Cisco UCCE engineer or a skilled UC engineer with a desire to expand into UCCE and coding, we’re hiring. Some of the tech you absolutely need to know: Cisco Communications Manager (like the back of your hand) Cisco Voice gateways (Deep […]

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Cisco Spark Hybrid Services – Call Service Connect Deployment

 Introduction Undoubtedly we’ve all heard about Cisco Spark over the past year. Lumped in between the cloud and the cloud’s cloud, there is a component referred to as Hybrid Services. Hybrid Service is summed up as multiple components designed to bridge the preverbal gap between the Cisco Collaboration Cloud and your On-Prem UC (Unified Communications) infrastructure. For […]

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Tropo Log Tailing

Working with Tropo’s scripting API is a quick and easy way to get great call and SMS functionality into your applications. But while building with the scripting API is great, debugging your code can be very frustrating. Currently, to get a peek into what’s happening on Tropo’s end, you need to download your logs from […]

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