The Cloverhound Blog
Our Hiring Wish List & Red Flags

Cloverhound is growing, which means I’ve read over 400 resumes this year for jobs we’ve hired in Charlotte. Below is a hiring manager’s wish list for every person who applies to Cloverhound, and the red flags that stop an application in its tracks. Wish list: Writing skills We can train our employees on our tech, […]

Read More
Cloverhound’s Cisco Finesse Plugin Now Certified in the ServiceNow Store

Cloverhound announced today it has received certification of its application with ServiceNow, available now in the ServiceNow Store. Certification by ServiceNow is only granted to apps available in the Store and signifies that Cloverhound’s Cisco Finesse Plugin has successfully completed a set of defined tests focused on Now Platform security, compatibility, performance, and integration interoperability. […]

Read More
Modifying Default Recording Tone – Cisco’s g3-tones.xml

How do we make a Cisco “recording tone” less annoying for customers? Through testing and toiling, Cloverhound has engineered a way to make it happen.

Read More
Cloverhound is Growing

If you’ve been on our website recently, you’ve probably seen a lot of new faces at our Charlotte and Denver offices. Thanks to the hard work of our team – and some industry-leading product offerings – we’ve been growing faster than our company ever has before.

Read More
Cloverhound Announces “IQ for the QC” Non-Profit Partners

CHARLOTTE – Today, local technology and telecommunications company Cloverhound announced they will be donating tech support to two Charlotte-area nonprofits – Queen City Unity and Child Proof Advice – as part of the first round of Cloverhound’s “IQ for the QC” program. “We are extremely excited to have been selected by Cloverhound for IQ for […]

Read More
An Open-Source, CCIE Lab Rack Automation Control System

The lab portion is the most challenging part of the Cisco Certified Internetwork Expert (CCIE) exam. To pass, you need hundreds of hours of experience with the equipment, so you will need access to a practice lab. There are generally two ways to go about this. The first is to rent rack tokens from your […]

Read More
PSTNgine – An Open-Platform PSTN Alternative

Overview One of the items that has long perplexed me in our industry is the stranglehold the carriers have on the market. In many market’s there is only one reasonable option for service and they all work in what feels like an archaic fashion. For instance, I’ve always found the idea of porting numbers between […]

Read More
Cloverhound launches “State-of-the-art” App

The App Store release is Cloverhound’s latest innovation in New York. The VirtualCourts™ solution, powered by Cloverhound’s VirtualQ™ framework, has administered Workers’ Compensation Board hearings for the NYS Workers’ Compensation Board for over a year, and is now administering over 5000 hearings every week.

Read More
UC Engineer Opening

We are looking for a UC Engineer with a passion for Cisco voice technologies. This position will be located in our Charlotte office. The UC Engineer will be responsible for working with our customers to implement Cisco UC solutions including (but not limited to) Unified Communications Manager (CUCM), Unity Connection, IM and Presence, Expressway, CUBE, and Contact Center products. Some travel will be required (expect up to 35%). Other responsibilities may arise as needed.

Read More
Giving back to Charlotte

At Cloverhound, we invest in human resources. We provide health care, 4% 401K matching, paid time off, and family and medical leave. We invest in continuing education and certification for our team. We want to be a place where everyone can grow, and we want to take that same approach to our community. That’s why […]

Read More