April 19, 2022

On Call Redirects with Contact Center and Google Sheets

One call flow I always end up working with is how to deliver calls to an…

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March 29, 2022

Google Cloud Functions for Simple API with Webex CC

In our last post we looked at using a public API in order to make time…

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March 15, 2022

Webex Contact Center Time of Day without Routing Strategies

So maybe you made it through the last post around Routing Strategies in Webex Contact Center…

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March 1, 2022

Making it Ring with Webex Contact Center

Webex Contact Center isn’t the newest kid on the block, but it is newer and the…

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March 8, 2022

Open, Closed and Holiday Schedules in Webex Contact Center (Routing Strategies)

If you’re open 24/7/365 at a single location and what time it is in the world…

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December 28, 2021

2021: A Year in Review

2021 presented major challenges to businesses of all sizes, but it also offered unique opportunities for…

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April 2, 2020

End-to-End Encryption in Webex

Encryption. We’ve all heard that word, but what does it mean? Encryption, in short, is the…

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March 3, 2020

Installing Nuance Speech Suite 11.0 – The Ultimate Guide

In newer versions of Nuance a Management server is required for managing configuration. Because of this…

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February 20, 2020

Part 1: Installing PCCE 12 – The Core

Lately Cloverhound has been doing a lot of work on PCCE and with the introduction of…

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January 24, 2020

Our team is growing! We’re hiring a Unified Communications Engineer!

Cloverhound is a Charlotte-based telecommunications, software product and services company with offices in Charlotte and Denver….

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