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On Call Redirects with Contact Center and Google Sheets
One call flow I always end up working with is how to deliver calls to an…
Google Cloud Functions for Simple API with Webex CC
In our last post we looked at using a public API in order to make time…
Webex Contact Center Time of Day without Routing Strategies
So maybe you made it through the last post around Routing Strategies in Webex Contact Center…
Making it Ring with Webex Contact Center
Webex Contact Center isn’t the newest kid on the block, but it is newer and the…
Open, Closed and Holiday Schedules in Webex Contact Center (Routing Strategies)
If you’re open 24/7/365 at a single location and what time it is in the world…
2021: A Year in Review
2021 presented major challenges to businesses of all sizes, but it also offered unique opportunities for…
End-to-End Encryption in Webex
Encryption. We’ve all heard that word, but what does it mean? Encryption, in short, is the…
Installing Nuance Speech Suite 11.0 – The Ultimate Guide
In newer versions of Nuance a Management server is required for managing configuration. Because of this…
Part 1: Installing PCCE 12 – The Core
Lately Cloverhound has been doing a lot of work on PCCE and with the introduction of…
Our team is growing! We’re hiring a Unified Communications Engineer!
Cloverhound is a Charlotte-based telecommunications, software product and services company with offices in Charlotte and Denver….