Blog

June 2, 2023

Webex Contact Center Queue Overflow with Cascading Teams and Skill Relaxation

A Webex Contact Center queue is used for managing and organizing incoming customer interactions, such as…

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May 24, 2023

Configuring SAML Single Sign On for Cisco Call Manager, IM&P, Unity Connection, and Expressway with Azure as Identity Provider

What is single sign-on (SSO)?   Single sign-on (SSO) is a session and user authentication service that permits…

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March 28, 2023

Webex Contact Center + Sheet DB Integration

Phone number lookup and identification has become an essential tool for businesses in the Contact Center….

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January 12, 2023

Our Team is Growing! Looking for a Project Manager (IT Experience a Plus)

Cloverhound is an innovative engineering company with deep roots in software development and collaboration technologies.  We…

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February 3, 2023

Prompt-Tools by Cloverhound

One of the most painful things to do when designing a phone system or contact center…

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December 1, 2022

Webex Contact Center PSTN Decision Tree

Webex Contact Center requires PSTN (Public Switched Telephone Network) access so you can do stuff like…

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November 30, 2022

Webex Contact Center Conditions and Variable Formatting with Pebble

Drag and drop call flows are great, but when you need to start making decisions you…

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September 2, 2022

We just keep on growing! Calling all Software Developers..

  As our product and customer base grows, so does our need for talented and creative…

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July 18, 2022

Cloverhound continues to grow. We’re hiring a Collaboration Engineer!

  Title: Collaboration Engineer Location: Colorado or North Carolina (preferred) Reports to: Team Lead / Engineering…

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June 14, 2022

Virtual Agents with Webex Contact Center and Dialogflow

For a long time now the promise of contact center technology has been the ability to…

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