Blog

September 2, 2022

We just keep on growing! Calling all Software Developers..

  As our product and customer base grows, so does our need for talented and creative…

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July 18, 2022

Cloverhound continues to grow. We’re hiring a Collaboration Engineer!

  Title: Collaboration Engineer Location: Colorado or North Carolina (preferred) Reports to: Team Lead / Engineering…

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June 14, 2022

Virtual Agents with Webex Contact Center and Dialogflow

For a long time now the promise of contact center technology has been the ability to…

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May 10, 2022

Cloverhound Announces the Acquisition of Industry-Leading Latin American Cisco Partner Altus

CHARLOTTE, N.C., May 10, 2022 Cloverhound, a U.S.-based contact center and collaboration company, today announced the…

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March 29, 2022

Agent DID Routing through Webex Contact Center

Most Contact Centers are inbound only and have a one-to-many relation with phone numbers. You dial…

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June 2, 2022

Business Hours on a Calendar!!

As a followup from previous posts around time of day routing and schedules in Webex Contact…

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April 19, 2022

On Call Redirects with Contact Center and Google Sheets

One call flow I always end up working with is how to deliver calls to an…

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March 29, 2022

Google Cloud Functions for Simple API with Webex CC

In our last post we looked at using a public API in order to make time…

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March 15, 2022

Webex Contact Center Time of Day without Routing Strategies

So maybe you made it through the last post around Routing Strategies in Webex Contact Center…

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March 1, 2022

Making it Ring with Webex Contact Center

Webex Contact Center isn’t the newest kid on the block, but it is newer and the…

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