Our Year in Review
I’m proud to say 2019 was Cloverhound’s best year ever.
It was a year of dynamic growth. Like a hermit crab, we moved into our fourth Charlotte office in five years to accommodate our growing staff. While our Denver office began and ended 2019 with five employees, the staff in our Charlotte office doubled to 15. We’re going to continue growing as we venture into 2020.
We won big awards. For the first time, we were chosen as one of Charlotte’s Best Places to Work by the Charlotte Business Journal. Our Virtual Hearings solution for New York State won two awards: the “Best Application Serving the Public” award in Government Technology magazine’s Best of New York awards, and the 2019 International Association of Industrial Accident Boards and Commissions (IAIABC) Excellence Award. Cloverhound’s own Zachary Sherbondy won the Charlotte Inno Inno Under 25 award.
We grew our business. This year, Cloverhound experienced 50% revenue growth. While our non-recurring revenue sources like professional services and consulting remained strong and continued to grow, our Software as a Service offerings grew 400%. Since we got started in 2014, Cloverhound’s annual revenue has increased by 1,776% to over $3 million. All of this success is built on our reputation as a leader and innovator in Unified Communications.
We grew important partnerships with innovators in the contact center space. These partnerships have helped train and develop our staff to put us on the leading edge of the next generation of contact center software. Within these partnerships, Cloverhound is a trusted partner of multi-million and multi-billion dollar industry leaders in unified communications.
We gave our employees a chance to shine. Austin Lutz showed off his cybersecurity prowess with his 2019 and 2020 Cybersecurity resolutions, and led Cloverhound’s migration to secure zero-trust authentication platforms at a level of security beyond what our clients and partners expect. Aniket Thakkar spent months on the road developing his expertise in wireless surveying and access point infrastructure. Angelica Srivoraphan, with Jai Misra and Evan Miller in our Denver office, continued to lead our award-winning work for New York State.
Our CTO Ed Umansky worked with Devin Coty in Denver and Tim Spiller in Charlotte to continue to improve Vigilus, the best contact center monitoring platform anywhere. Our first hire ever, Andrew Teshima, was promoted to be a team leader. Donyelle Murray, Robert Kluttz, Clay Scott, Joe Carleo, Ryan Davis – as well as Zach, Aniket, and Devin – joined the team. The list goes on.
We supported our employees as they had big years in their personal lives. Two of our employees got married. A couple bought new houses. Five members of our Charlotte team added dogs to their family, and in almost every case it was thanks in part to the Humane Society of Charlotte. We’ve invested time, trust, and training into our folks to give them a chance to grow, and it’s paid off. As always, there are more current Cloverhound employees than there are former ones.
We invested more in the community. Cloverhound introduced charitable contribution matching and our company and employees invested thousands of dollars in the Charlotte community, in addition to their time spent teaching, mentoring, and serving on local boards and commissions.
As we look forward to 2020, I’m thankful for all of the clients who have given us the opportunity to demonstrate our skills as consultants, as developers, as engineers, as project managers, and simply as people who love to build cool solutions with solid technology. Because of our great people, Cloverhound has a bright future, and I couldn’t be prouder to be at the helm of our family.
Thanks for being a part of our journey.