Cloverhound announced today it has received certification of its application with ServiceNow, available now in the ServiceNow Store. Certification by ServiceNow is only granted to apps available in the Store and signifies that Cloverhound’s Cisco Finesse Plugin has successfully completed a set of defined tests focused on Now Platform security, compatibility, performance, and integration interoperability. The certification also ensures that best practices are utilized in the design and implementation of the Cisco Finesse Plugin with ServiceNow.
Cloverhound’s solution makes call centers run more efficiently in a single pane of glass. The plugin features an automated screen-pop that improves agent accuracy and enhances the customer experience. With Cloverhound’s expertise in unified communications, Cisco Finesse functionality embedded directly within ServiceNow provides an optimized and efficient agent workflow. The product’s intuitive click-to-call functionality streamlines outbound calls to encourage customer follow-up and engagement. The solution requires Zero IT footprint with no additional equipment to purchase or software to install, setting it apart from competitors.
“Our Cisco Finesse Plugin improves the call center experience for customers, agents, and companies,” said Cloverhound CEO Chad Stachowicz. “The plugin’s seamless integration lets you run your Cisco Finesse agents fully embedded within ServiceNow. Among other features, Cloverhound’s technology fetches call center data and screen pops it, allowing employees to save time and work more efficiently in ServiceNow.”
Cloverhound is a Charlotte-based telecommunications, software and services company with offices in Charlotte and Denver. With its strong development team, Cloverhound specializes in the custom development, integration, installation and configuration of Cisco Systems products including Unified Communications, Webex, Contact Center and more. Cloverhound was founded by Chad Stachowicz, a career Cisco Unified Communications expert who serves as CEO.
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